Snow line de-icing, to ensure smooth flow of production channels and the spring air safety in production (Lei shooting)

 Snow line de-icing, to ensure smooth flow of production channels and the spring air safety in production (Lei shooting)

Baiyun Airport in Guangzhou Hainan Airlines passengers check-in counters were crowded packed (JI cool shot)

HNA Group Chairman Chen Feng condolences frontline staff (Feng Yuan)

2 on 2, Hainan Airlines Chairman Zhu Yimin condolences to the security of flights in the spring crew

Sina Aviation News Since January 10 this year, most regions in southern China and eastern part of Northwest China since the founding of the rare emergence of a wide range of persistent rain and snow, freezing weather .1 25 -29 days, meteorological disasters seriously affect the traffic around the Yunxing During this period 174 Hainan Airlines canceled flights, mainly concentrated in Guangzhou, Haikou, Changsha, Wuhan, Zhengzhou, Nanjing, Nanchang, Yichang, Enshi, Hefei, Guiyang and other cities. According to statistics, Hainan Airlines for Haikou, Guangzhou flights originating quantity, resulting in the sea area of about 2,500 passengers stranded passengers, more than 2200 in Guangzhou, in addition to Xi'an, Nanchang, Wuhan, Changsha, Shenzhen airports to land more than 2,000 stranded passengers traveling Hainan Airlines flights.

1 月26 started, and Hainan Airlines Co., Ltd., Zhu Yimin, president Ying-Ming Wang on behalf of the company announced plans to immediately start the irregular flight: first, starting from January 27, snow and ice on the weather by the incoming section of the airport and out of class practice fully locked; and the more serious the disaster, Changsha, Wuhan, Hefei, Nanchang, Guiyang Airport to an abnormal flight passenger counters, and timely informed of the relevant flight information to passengers and handle the relevant procedures; Secondly, to actively and properly settle delayed airline passengers room and board, all flights delayed more than 3 hours of passengers, such as because of bad weather stranded passengers in Haikou, Hainan Airlines is responsible for transfer to the hotel by the hotel free room and board, and explain patiently to do the work; Third, the principle of taking the nearest 改签, stranded in the airport's security to ease the pressure, coordination 改签 visitors to a functioning airport, effective diversion; free during severe weather in the refund fee, Endorsement fee, to extend the ticket validity, ease irritable mood passengers; fourth on the base, the full authority of the business department. Under the circumstances directly by the local judge, flexible deal with emergencies; the fifth through the emergency adjustment of Beijing and other places to fly the Boeing 767 began to .29 at Guangzhou, Haikou fly to Nanchang, Changsha and other routes with large passenger planes flying more routes docking to increase capacity; sixth station was equipped with front-line staff, 30 am, the emergency deployment of 10 ground service staff excellent support naval station in Guangzhou Airport strengthen coordination and communication with passengers, on-site, timely evacuation containment of passengers stranded, to protect airline passengers as soon as possible home for the holiday.

starting from January 28, Hainan Airlines of Haikou, Guangzhou, Hong Kong out of 47 make up classes classes; 30, with Zhengzhou, Wuhan, Nanchang, Guiyang, Nanjing, Changsha and the opening up of airports to receive inbound flights, 30 -31 at Hainan Airlines to fly adjustment of 767 completed 3 Guangzhou - Changsha, Haikou - Changsha, Haikou - Changsha - Guiyang and other routes. As of 31 evening in Haikou, Guangzhou, Changsha and flight delays due to snow storm stranded travelers have all the transportation is completed HNA.

The weather caused by natural disasters, large area of flight delays, Hainan Airlines launched a non-normal time flight plan, cadres the front line, fighting side by side with the front-line staff, coordination of day and night flights for the passengers, delayed flights for passengers proper accommodation, meals, Meal, refund a lot of work, etc. to patient and meticulous service and dedication unknown, efforts to guarantee the safety and smooth flight, in a rare snow disaster five years before, and write a paragraph under the heartwarming story of true love.